Crystal Wash
FAQ


Just Naturally Crystal Clean Clothes
Frquently Asked Questions

Product Information
How many Crystal Wash units are in a set?
Each set of Crystal Wash contains 2 Crystal Wash units.


How many Crystal Wash Units are required for a load of laundry?
Each set of Crystal Wash includes 2 Crystal Wash. The amount of bio ceramics needed to make Crystal Wash effective has been carefully measured out to the amount that fits within these 2 units, or 1 set of Crystal Wash.


How long does Crystal Wash last?
Crystal Wash will last approximately 1000 loads.


Can I replace the bio ceramics in Crystal Wash?
No, once you have reached approximately 1000 loads you will need to purchase a new set of Crystal Wash.


How do I recharge Crystal Wash?
Crystal Wash needs to be recharged approximately every 30 washes. The recharge process is simple….just place Crystal Wash in the sun for an afternoon and that’s it. There is nothing else you need to do… Just a little sun and fresh air and they will be just as effective as their first wash. If you do not have a yard, we recommend leaving Crystal Wash on a windowsill with the window open.


How do I recharge Crystal Wash if it is cloudy?
Crystal Wash needs the UV rays from the sun to recharge. Even if it is cloudy the UV rays will penetrate the cloud cover and recharge Crystal Wash.


Can I use an artificial sun lamp to recharge Crystal Wash?
We do not recommend it. We can only guarantee the effectiveness of recharging from the UV rays from sunlight. Crystal Wash needs sunlight and fresh air for the most effective recharge.


Will temperature affect the recharge process?
No, outside temperature will not affect the recharge process. You only need UV light and fresh air to return Crystal Wash to peak effectiveness.


Can I use Crystal Wash in a front load or high-efficiency washers?
Yes, Crystal Wash will work in all types of washer machines and has been proven to be as effective as detergent.


I have hard water. Will Crystal Wash still be effective?
Yes, Crystal Wash is effective in both hard and soft water applications.


Does the wash temperature affect Crystal Wash?
Crystal Wash is effective in all wash temperatures. Our testing shows the effectiveness increases with warm or hot water, but it is still effective in cold water.


How does Crystal Wash Work?
The key to Crystal Wash is that the Bio Ceramics create two key benefits in the laundry water.
Deep cleaning: As Crystal Wash moves around in your laundry machine during a cycle, it changes the chemistry and raises the pH balance of the water. The higher Alkaline water created by Crystal Wash enables dirts and soils to be soaked free naturally.
Disinfecting: This process creates a natural Hydrogen Peroxide type effect, which disinfects your clothes... killing bacteria and odors.

The combination of these two things is what makes Crystal Wash so effective, AND they will last for at least 1000 washes! That’s about three years of doing laundry, if you averaged one load per day


What are the bio ceramics in Crystal Wash made of?
The bio ceramics in Crystal Wash are specially extracted all natural elements from the earth that have powerful antibacterial and anti-oxidant properties….such as Calcium, Magnesium, Zinc, and more.


What is the outer shell of Crystal Wash made of?
The outer shell of Crystal Wash is made of a non-toxic plastic called Santoprene.


Is Crystal Wash recyclable?
Yes, the outer shell of Crystal Wash is recyclable and the bio ceramics will biodegrade.


Is Crystal Wash safe?
Crystal wash has been tested and shown to be non-toxic. Wash water tested post wash has been shown to have a significantly lower rate of toxicity then detergents. Crystal Wash is also cleared by the FDA for Safety.


Is Crystal Wash safe for delicates?
Yes, the outer shell of Crystal Wash has been carefully developed to be extremely gentle on all types of clothes, including delicates and intimates.


What will my clothes smell like after washing with Crystal Wash?
Laundry washed with Crystal Wash will be odor free. Crystal Wash has been shown to be effective in deodorizing and disinfecting odors. There are no added perfumes in Crystal Wash, and clothes come out smelling crystal clean. If a user desires a "scent" we advise to use a small amount of fabric softener.


Can I still use detergent?
Yes, you can continue to use detergent or fabric softener and it will not adversely affect Crystal Wash. We recommend using a very small amount for fragrance only, if a fragrance is something you desire.


Do I need to pretreat stains?
Yes, just like if you were using detergent. We recommend pretreating harsh stains with the stain remover of your preference.


Can I still use bleach?
Yes, there will be no adverse effects with using a whitener, such as bleach, with Crystal Wash. The use of bleach or other whitener is recommended, if you need additional help with getting whites white.


I have sensitive skin. Will Crystal Wash work for me?
Yes, Crystal Wash contains No Dyes, No Perfume, and No Chemicals. It is great for people with allergies and sensitive skin. Crystal Wash prides itself on its cleaning effectiveness without chemicals found in many leading detergents.


Will the changes in water by Crystal Wash affect well or septic systems?
No, Crystal Wash will not affect septic systems or any other systems involving wells, etc. When we say "change the pH" it's a simultaneous reversible reaction. H2O with H2O are constantly being reacted to form H2O2 and then right back to H2O. The hydrogen peroxide created will not remain in the disposed washing water for long periods of time.

Ordering & Return Information

How much does Crystal Wash cost?
Crystal Wash costs $59.99 per set. This is a very affordable price that allows you to try it for a few loads to see the results for yourself.

1 Crystal Wash set = $59.99
2 Crystal Wash sets = $109.99
3 Crystal Wash sets = $157.99
4 Crystal Wash sets = $199.99

What is your return policy?
All orders come with our famous 60 day money back guarantee. All you have to do is try it for a few loads of laundry and you will see for yourself. If you are not completely satisfied, we ask you to take advantage of our 60-day money back guarantee. This gives you ample time to see how Crystal Wash will Save You Money, Be Better for the Environment, and More Gentle on Fabrics! Any order can be returned for a refund for 100% of the product purchase price within 60 days from the date you place your order. No questions asked. Shipping, Handling, and Insurance are non-refundable.
Can I call you to place an order?
Yes! Please call toll free (877) 242-5517. Our professional Customer Service Representatives are available 7:00am-4:00pm PST Monday-Friday.
US Toll Free: (877) 242-5517
Fax: (310) 359-8639

What name will I see on my Credit Card Statement?
You will see a charge from ‘ Crystal Wash.‘

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Shipping Information - US


How soon will you ship my order?
When you order before 5:00 pm, Pacific Standard Time, your order will normally ship the next business day. Orders placed after 5:00 pm PST, or on Saturday and Sunday, will normally ship within two business days.

How long before my order arrives?
The following are approximate delivery times from the ship date:
Priority Mail – 2 to 4 business days
Express Mail – 1 to 2 business days


What do you charge for shipping and handling?
Priority Mail – $16.95
Express Mail – $39.95

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Shipping Information – International


Do you ship internationally?
Yes, we ship to most countries. If your country is listed on the order page, we will ship to you. However, for some countries, we must require a money order or bank draft (US DOLLARS) in advance, and charge $29.95 (US) for shipping and handling.

What do you charge for shipping and handling?
For USPS International Parcel Post, the shipping and handling fee is $29.95 (US).

How long before my order arrives?
Most international orders are delivered in 5-8 business days.

Will I be charged a customs fee or tax?
Most countries today charge their citizens an import duty or tax. We are unable to determine this in advance, and you will be responsible for this cost.

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Security & Privacy


Is your website secure?
Absolutely. Ordering on our site is safe and 100% guaranteed. We utilize the industry standard, state-of-the-art SECURE SOCKET LAYER CHECK-OUT system that is necessary to make shopping online perfectly safe. Your order information is delivered directly to us via a secure-session encryption process. Your information is scrambled before it is even sent to us, making it impossible for unauthorized individuals to access it.

What information do you collect?
We collect only the required information to process your order, such as your name, address, phone number (we will not call you unless there is a problem with your order), and credit card number.

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Contact Us
Our professional Customer Service Representatives are available 7:00am-4:00pm PST Monday-Friday.
2041 Cabot Place, Suite E
Oxnard, CA 93030
Email:
Phone US Tollfree: (877) 242-5517
International: (310) 359-8422
Fax: (310) 359-8639

Here is Our Promise to You!
We know you will love Crystal Wash. All you have to do is try it for a few loads of laundry and you will see for yourself. If you are not completely satisfied, we ask you to take advantage of our 60-day money back guarantee. This gives you ample time to see how Crystal Wash will Save You Money, Be Better for the Environment, and More Gentle on Fabrics!